Service Level Agreement Backup

If the availability of the service for backup customer data managed by Corserva as part of a Corserva management plan and hosted in a Corserva or Corserva partner data center is measured for a closed calendar month less than the value indicated in point 2 above, Corserva will issue a credit (“Service Availability Credit”). We will verify the validity of service availability credits and they will be subject to the other terms of this SLA. The service uptime credit is calculated as follows: 2) Offsite Backup – Let`s agree that 100% of your customers need an offsite backup to an alternative site or cloud memory, but if you`re not selling in a single vertical market, I dare say that few of them would already need an offsite recovery solution (I just heard a search from someone in the field of distribution/marketing). As beautiful as it may seem, how many of your customers could actually continue operating in a day or less if tomorrow morning there was a steaming crater in which their store was located. With a few exceptions, most companies would not have the opportunity or need to immediately access their systems and would be more than satisfied with the availability of a recovery system or server within 24 to 48 hours of a major disaster. This Service Level Agreement for Microsoft Online Services (this “SLA”) is part of your Microsoft Volume License Agreement (the “Agreement”). The majestic terms used in this SLA, but not defined, have the meanings ascribed to them in the Agreement. This SLA applies to Microsoft Online Services (“Service” or “Services” listed here), but does not apply to separate services provided or connected to the Services, or to local software that is part of a Service. If what you can commit to impacts regulatory or corporate governance concerns, you need to adapt them to your backup SLA.

And if what you can do is not acceptable to the requirements of the organization, you must react with a design that allows it. Adding media, improving infrastructure, or modifying a process to achieve objectives acceptable to both parties. You must have clearly defined terms of use and service level agreements, not only to meet reasonable expectations of your level of service, but most importantly to set clear limits on your liability. Service means the backupify backup and recovery service that makes backupify available to the customer as part of the agreement. Services purchased through open, open value, and open value subscription volume licensing agreements, as well as services in an Office 365 Small Business Premium suite, purchased as Product Keys, are not eligible for service credits based on a service fee. . . .

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